SHAMPOO SHOP

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to Australia only

Standard shipping normally takes 3-5 days.

Perth orders usually arrive within 2-3 days.

Express shipping 1-2 days from day of fulfillment.

At Shampoo Shop, we follow Australian Consumer Law to ensure you’re protected when shopping with us.

Change of Mind

We do not offer refunds or exchanges for change of mind, so please choose carefully before purchasing.

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Faulty or Problem Items

You are entitled to a refund, replacement, or exchange if a product has a major problem. This includes if the item:
• Is faulty or unsafe
• Is significantly different from the description or images
• Does not perform as expected or as advised
• Would not have been purchased if the issue was known

In these cases, you can choose a refund or replacement.

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Minor Issues

If the issue is not major, we will:
• Repair the product (if applicable), or
• Offer a replacement within a reasonable timeframe

If the problem cannot be resolved within a reasonable time, you may choose a refund or replacement.

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Compensation

If you choose to keep a faulty item, we may offer compensation for any reduction in value.

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Proof of Purchase

Please keep your receipt or proof of purchase, as it is required for all returns and warranty claims.

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Need Help?

If you believe your item is faulty or have any questions, contact our team:

Refunds are processed within 7 days from when we receive the item(s).