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Return Policy

Last updated May 17, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if your product is faulty or doesn’t work as it should for any reason, you may return it to us for a store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be faulty. We do not offer returns for simply a change of mind.

 

RETURN PROCESS

To return an item, please email customer service at shampooshoponline@gmail.com, place the item securely in its original packaging, and mail your return to the following address:

Shampoo Shop
Attn: Returns
PO Box 45
Mandurah, Western Australia 6210
Australia

Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty one (21) days from the receipt of your item item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at customer service below to arrange a refund or exchange

Please Note;

  • We do not offer returns for simply a change of mind

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
shampooshoponline@gmail.com